Being the brains behind your company can be a bit of an ego boost, but it also puts a lot of pressure on you. Having your business live or die based on your decisions is often unavoidable, but so are the ulcers that come with it. Worse still, keeping all the pertinent information in your head means any holiday or illness can put your business in danger. Here’s a simple guide to properly recording your business’ procedures and why it can wind up saving you.
What Should I Record?
If you’re not there, someone’s going to have to take the reins. Make sure you record a guide to the services you provide for your customers with easy-to-follow instructions. If you own a restaurant, this could include recipes and serving instructions. Retailers should record how to run credit cards as well as what items are best suggested along with other purchases.
While you’re away, your employees may need to reorder supplies, so it’s important to know who is supplying your business with what, and how much they should expect to be charged. Most suppliers also provide you with an account number, so make sure this is made available as well. Be sure to train your employees to avoid being upsold while you’re away unless you have great faith in their business savvy.
- Organizational Chart
Small businesses usually don’t have to worry about having a whole HR department but that doesn’t mean that they’re immune to organizational problems. A simple chart laying out everyone’s roles and duties can help resolves disputes while you’re gone by giving everyone on the team a sense of purpose and help avoid stepping on one-another’s toes.
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